How is the POC monitoring service priced?

Our fee structure is a one-time setup charge followed by an ongoing monthly charge for the life of the contract. The setup fee is dependent on the customer infrastructure, size of fleet, number of assets, and the current customer technologies. The monthly charge is based on the size of the fleet, number of assets, and the level of service that the customer desires.

How does the POC ensure continuous internal improvement?

The POC leverages the PERC (Performance Enhancement Review Committee) process to review all unit trips and in-scope equipment failures. Findings from these analyses are then applied to all monitored assets by the POC. Alarm methodology, available instrumentation, and personnel performance are key areas of focus.

How are emergent issues communicated?

Communications are a key deliverable of POC. The communications process is developed in line with customer requirements. POC preference is to communicate emergent issues directly to the process control operators or a regional operations center by telephone, as this practice maximizes the available operator response time for critical equipment issues. All communications are followed up with an email detailing the issue and any communications to customer approved email distribution lists. All issues are tracked to resolution. Additionally, for equipment on the Watchlist (known degraded equipment issues), automatic email and text notifications are sent to approved distribution lists to increase awareness of further degradation to Watchlist equipment.

How does the POC quantify the value created from its services?

The POC issues a monthly Cost Avoidance Report summarizing all avoided production losses as well as avoided costs as a result of each assist. The POC cost avoidance reporting process utilizes industry-vetted and approved processes to generate cost avoidance values as a foundation. We leverage customer-supplied market economics for use in calculations. Each plant assist and associated value is approved by the customer.

What does the POC monitor and what instrumentation do I need?

The POC instrumentation assessment process provides a prioritized gap analysis report associated with the equipment scope of the assessment. This assessment is focused on parameters key to driving advanced pattern recognition models and real-time statistical-based alarms. The report will detail additional parameters and instrumentation available to augment current modeling and alarm capabilities.

Will the POC recommend modifications to the maintenance or operations strategies during the review process?

The POC provides information that can be applied to formal asset management strategies. The subject matter experts working at the POC have decades of experience associated with performance monitoring. Our maintenance strategy development utilizes performance monitoring as a key input to asset management. POC personnel do not typically do not drive spare parts inventory decisions, however many of our outputs can be used by the owner to drive thorough analysis.

What are the minimum system requirements to provide data to the POC?

A data historian or exposed OPC compliant data source is required to establish data flow to POC systems. If remote vibration analysis is desired through a third-party application, then remote access to vibration data systems is required.

What type of cyber security protocols are active to ensure data security?

All data flowing into the POC is secured in line with both POC and customer requirements. Additionally, all POC personnel pass thorough background checks and are required to maintain all data confidential. Specific details related to POC cyber security standards can be provided upon request.


Have questions or interested to learn more about our services? Send us a message and we’ll get back to you within one business day.

Power Optimization Center

1601 Bryan Street

Dallas, TX 75201

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